NetSuite customers these days are stuck between building a robust eCommerce site themselves or licensing the expensive and inflexible SuiteCommerce Advanced, SuiteCommerce Standard or SuiteCommerce MyAccount. The other alternative is buying an off the shelf web store product that is separate from their NetSuite ERP. This hurts their ability to efficiently deliver single platform solutions for their customers and forces them to manage costly integration.
NetSuite is the single source of record to streamline customer data, inventory levels, order statuses and helps their users deliver on new channels and service experiences. Buying a customer portal technology separate from NetSuite reduces the benefits of a company using NetSuite’s software. It cuts off their real time visibility, reduces service experience and keeps them from having faster issue resolution.
Using a unique "extend-and-surround" approach, Unlock builds all types of experiences and capabilities over your existing NetSuite account (portals with basic reporting, self -service, user management, search and much more.) The best part: It doesn't change the underlying system: NetSuite.
B2B portals and eCommerce create too much work for IT. Conventional B2B solutions put a significant burden on IT. True plug-and-play solutions that meet manufacturers’ needs are rare. Unfortunately, this massive workload doesn’t end after GoLive. In fact, that’s when the real burden begins. You’ll need dedicated staff supporting the B2B solution and integration. Few organizations can take on this responsibility. Yet you need that Portal solution. What are you going to do about it?
